Patients and Guests

Lake Chelan Health is prepared to care for you and your family; it’s what we do and have done for more than 70 years.

Please understand that processes you are accustomed to receiving when accessing care may be a little different as we work to keep you and your family safe. Your health is our priority.

Can I still see a provider at the clinic?  Yes, providers are  seeing patients until October 31st, 2020 at Lake Chelan Clinic. Lake Chelan Clinic will Close Primary Care Services. For further information Click Here

  1. In-person visits
  2. Tele-health visits via video
  3. Phone call visit
  4. Hospital Emergency Room Services are open 24-hours a day.

What can I expect when I visit the clinic?  To minimize risk of exposure to COVID-19 (Coronavirus), patients and visitors will be screened for COVID-19 symptoms upon entering the clinic.

  • Patients, guest and staff are required to wear a mask while in the clinic.
  • Scheduled patients may receive a phone call the day before their appointment to be screened for COVID-19 symptoms.
  • The day of your appointment, you will be asked if anything has changed.
  • Patients may have one person accompany them to their appointment if necessary.

Please call Lake Chelan Clinic at 509- 682-2511 to make an appointment or if you have any questions.

What to expect when visiting the hospital?

The Hospital first floor entrance (lower floor), which is used primarily by physical therapy patients and visitors will remain locked.  A phone has been placed at the front entrance for patients and visitors to dial-in.  A staff member will answer your call and ask you COVID-19 screening questions  before entering the hospital.

Emergency Room  entrance (second floor) is located behind the hospital building and will remain unlocked.  Our Patient Access staff will greet you as well as ask you COVID-19 screening questions and then determine your course of care.

Please call Lake Chelan Hospital at 509-682-3300 for questions you may have.

What are the COVID-19 screening questions?

  • Do you have a new  symptoms of fever or chills, cough, shortness of breath, sneezing, sore throat or fatigue?
  • Have you tested positive for COVID-19 in the last 14-days?
  • Have you been in contact with anyone that has tested positive for COVID-19?

What are the symptoms of COVID-19?   Symptoms can include:

  • Fever or chills, Cough, Shortness of Breath, Sore throat, Loss of smell, Fatigue

Who is at High Risk for COVID-19?

  • People 60 and older
  • People with underlying health conditions including heart disease, respiratory illness and diabetes
  • People who have weakened immune systems
  • People who are pregnant

What do I do if I think I may be feeling symptoms consistent with the Coronavirus or know with certainty that I’ve been exposed to a confirmed positive COVID-19 person ?

  • If you are exhibiting symptoms such as fever, new cough and shortness of breath, that you feel may be consistent with Coronavirus, we ask that you DO NOT show up at the hospital or clinic unannounced
  • First Call Lake Chelan Clinic at 509-682-2511 or Lake Chelan Hospital at 509-682-3300 to determine your course of care
  • If you have an emergency and need immediate medical attention,  call 9-1-1 or go to the nearest emergency room

Do I need to be tested for COVID-19?  There are currently no restrictions on who can be tested for COVID-19. Healthcare providers may test any patient with symptoms consistent with COVID-19 (e.g., fever, cough, shortness of breath).

How can I learn more about what’s happening with COVID-19 and protecting my family and community?  For current information about COVID-19, we recommend the following resources.

Centers for Disease Control

Chelan Douglas Health District

Lake Chelan Hospital & Clinics NEWS & UPDATES :  Click Here

“How to be a good neighbor” this video produced by Jared Eygabroad, EMS EMT is about ways to protect yourself during COVID-19.

Visitor Restrictions and Limitations Policy:         

COVID19 Visitor Policy 9.25.20 -English

COVID 19 Visitor Policy 9.25.20 Spanish -Spanish


All meetings and events that gather groups have been cancelled or postponed until further notice.