Critical Access Hospital Succeeds Using Telehealth for COVID-19 and Beyond

Critical Access Hospital Succeeds Using Telehealth for COVID-19 and Beyond

Predictive telehealth during the COVID-19 pandemic identifies high-risk patients and improves patient care

Chelan, WA and Seattle WA – October 14, 2020:  Lake Chelan Health and Wanda Health announce the release of a new Case Study demonstrating that the proactive use of predictive telehealth during the COVID-19 pandemic improved care and strengthened the connection between the hospital and patients. The results of the program also show that the use of predictive telehealth helps expand care for patients that live in rural locations or cannot complete regular visits to the hospital or clinic.

As the COVID-19 pandemic intensified, the leadership at Lake Chelan Health, a Washington State Critical Access Hospital, realized a new approach was required to deliver optimal care to their patients. Part of their decision to use the Wanda Telehealth solution was the requirements to provide specialized care to high-risk patients. The program, led by the Lake Chelan Health Community Paramedicine team, adopted the COVID-19 Telehealth Screening and Care Management programs from Wanda Health to help them provide patients and quarantined individuals with automated symptom screening and remote care management. 471 patients were enrolled in the program and provided automated COVID-19 screenings over a 6- day period. Key findings from the program include:

  • A strengthening of the patient-care team relationship
  • Successful identification of “at-risk” patients in need of supplemental disease-specific care management
  • Strengthening the commitment of Lake Chelan Health to their patient base
  • Improved team productivity
  • Sustained high level of patient satisfaction

“The Wanda Telehealth programs have helped us provide more responsive and targeted care for our patients, helping to reduce the strain and financial burden on the entire hospital system,” said Ray Eickmeyer, EMS Director at Lake Chelan Health. “The good news is we only saw about 10% of the population in the program that showed COVID-19 symptoms. We also identified a large population that really need ongoing support for chronic conditions and other ailments. Lake Chelan Health has launched a dozen new telehealth disease management programs to care for these high-risk patients. We will continue expanding these care programs as part of our commitment to improving the health of the community.”

Key metrics from the program include:

  • 10% of patients were COVID-19 symptomatic
  • 99% patient satisfaction
  • 13% of patients were found to have conditions that require ongoing interventions
  • 3,656 COVID-19 screenings completed
  • 236% increase in patients request for help with their care
  • 14% in care team productivity

“The team at Lake Chelan Health are incredible in their ability to care for patients with hard to manage chronic, mental, and behavioral conditions made even more difficult due to the rural locations in which many of them live,” stated Bill Bassett, President of Wanda Health. “Based on the results from the COVID-19 program, they are now expanding their ability to provide preventative, targeted care for patients with an expanded set of care needs keeping them happier, safer and healthier at home. The success of the Lake Chelan Health program is a model to be followed by other Critical Care Access hospitals and programs that provide care to patients in rural and hard to reach communities.”

The program data showed there were improvements in workflow efficiencies that accelerated COVID-19 identification for the care team.  During the first thirty days, the average daily volume of patients that were enrolled and sent the COVID-19 Screenings increased 14% from 57 to 65 per day.

The results also reflect that the ease of use of the telehealth platform enhanced care team and patient interactions. Patients actively seeking out assistance from their care team rose 236% during the first 30 days from 5.7 requests a day to 19.2 requests a day. These patient requests included needing information about COVID-19 symptoms, medication assistance, and getting health coaching regard existing conditions.

Other important findings can be read in the case study available at www.wandahealth.com

About Lake Chelan Health (www.lakechelanhealth.com)

Lake Chelan Health is Critical Access Hospital with supporting clinics in Chelan, Washington.  Lake Chelan Health is equipped with a 24-hour emergency room, surgical center, and inpatient services, specialty care clinic and a family medicine care clinic. Lake Chelan Health is a vital component in the health care network that extends throughout the state and beyond. The family physicians, surgeons and care team regularly partner with larger facilities to ensure a full range of quality medical services to the Lake Chelan Valley.

About Wanda Health. (www.wandahealth.com)

Wanda Health is putting the power of artificial intelligence into the hands of physicians, nurses, and patients to drive better care, increase satisfaction, and improve the bottom line. Our leading telehealth platform combines predictive analytics, advanced behavioral sciences, patient engagement and multimodal telehealth into a clinical decision support and care management platform that reduces adverse events and improves adherence. Our customers are experiencing reductions in unplanned rehospitalizations and emergency department visits, increased patient adherence, added revenue and reduced costs of operations.

For more information, additional images or interview opportunities contact:

Wanda Health
Bill Bassett, President
media@wandahealth.com
(206) 472-5584

Lake Chelan Health
Agustin Benegas
Communications & Outreach Manager
ABenegas@lcch.net
Office:  509.682.8525

Lake Chelan Community Hospital and Clinics Brings Back Renewed and Expanded Walk-In Clinic Services for the Lake Chelan Valley

Lake Chelan Community Hospital and Clinics Brings Back Renewed and Expanded Walk-In Clinic Services for the Lake Chelan Valley

August 21, 2020 – Lake Chelan Community Hospital & Clinics (LCCHC) has made the difficult decision to discontinue offering primary care services and bring back a renewed and expanded walk-in clinic, as well as expand specialties offered in our community.  The new Express Care clinic that is expected to open by the end of 2020 will offer in-person and telehealth evening and weekend services, including select holidays, Monday through Friday 9am-8pm and Saturday and Sunday from 9am-3pm.

Data has shown us that Lake Chelan Valley would greatly benefit from an expanded Express Care clinic that will provide access to care after hours and on weekends. We understand many patients have been with Lake Chelan Clinic since its inception and finding a new primary care provider may be an emotional process.  We are here to help you through the transition and answer any questions you may have.

Providers will continue to see patients in the primary care clinic located on 219 E. Johnson through the end of October 2020.  In its place, Specialty Care clinics will provide services at this location, including Orthopedics, General Surgery, Podiatry, and Anticoagulation (INR).  We are excited to expand our services to include Infusion Therapy, Wound Care, Gynecology, and Ophthalmology.  LCCHC is also exploring the addition of Cardiology, Chronic Pain, and Dermatology.  Our goal at Lake Chelan Community Hospital and Clinics is to save you time by bringing the services you need to you.

If you have established care with one of our providers at the clinic or seen a provider only once, you will receive a letter in the mail notifying you of their last day with Lake Chelan Clinic. Once you establish care with a new primary care provider, please call the Health Information Management department at (509) 726-6013 to transfer your medical records, free of charge.

We are here to help you through the transition and answer any questions you may have.  Please don’t hesitate to reach out to Administration at 509-682-8501.

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LCCHC Board of Commissioners Approve Motion to Shutter Sanctuary Services and Re-size the Lake Chelan Clinic

Lake Chelan Community Hospital Board of Commissioners Approve Motion to Shutter Sanctuary Services and Re-size the Lake Chelan Clinic

The Lake Chelan Community Hospital Board of Commissioners reserved ample time during their annual Strategic Planning Retreat held July 16th and 17th.  Additionally, a special Board meeting was held on Friday July 24, 2020 to evaluate current service lines.  At that meeting, a motion was made and carried to shutter the Sanctuary in-patient addiction recovery program.  The Board also carried a motion to direct administration to right-size the Lake Chelan Clinic to profitability.

Considerations for closing the Sanctuary program included that it only serves about 10 percent of our community, reopening due to COVID-19 is not feasible for the foreseeable year which adds to the financial impact, and although the Sanctuary as a department has shown a positive bottom line overall it dilutes or reduces Medicare reimbursements for other hospital programs.  It was a difficult decision to make but it is a decision that had to be made to grow and improve the services that our community needs.

Financial data shows that the Lake Chelan Clinic has operated at a loss since the hospital purchased it in 2015.   During the two-day strategic planning meeting, the board considered closure of the clinic if it could not be made financially viable to continue serving the community.  At that time, the board tasked hospital administration to present options that would allow the clinic to remain open.  During the special Board meeting on Friday July 24, 2020, the Board was presented with options of right-sizing the clinic.  The Commissioners were unanimously in favor of not closing the clinic.

LCCHC is diligently working to continue to provide services that the community needs as well as exploring services that will be needed in the future.  We are excited to restart discussions for the replacement hospital that will be a major asset to the health of our community, the partnership that we have with CVCH, and the Residency Program.

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Lake Chelan Community Hospital Makes Difficult Decision to Keep the Sanctuary Unit Closed Until Further Notice

Lake Chelan Community Hospital Makes Difficult Decision to Keep the Sanctuary Unit Closed Until Further Notice

On March 31st of 2019, with guidance, LCCHC made the decision to temporarily close the inpatient 28-day Sanctuary services unit for the safety of all staff and patients throughout the hospital due to the impact of Covid-19.  As we have seen other hospital services begin to slowly reopen, we cannot safely reopen the Sanctuary unit for treatment services.

Due to the current level of work available and the inability to reopen Sanctuary services for an unknown period, we have elected to place Sanctuary staff on furlough status beginning today, June 12, 2020.  Please be assured that this decision in no way reflects performances of our staff.

The length of this furlough is unknown at this time.  We are hopeful that we will be able to reopen the Sanctuary unit and lift the furlough status.

We appreciate all the contributions that the Sanctuary staff have provided to LCCHC these last few months and wish them all the best during this unprecedented time.  We look forward to having you all back following this furlough period.

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Lake Chelan Community Hospital and Lake Chelan Clinic Urges Patients to Continue Seeking Care

Lake Chelan Community Hospital and Lake Chelan Clinic Urges Patients to Continue Seeking Care

Lake Chelan Community Hospital and Clinics (LCCHC) has teamed up with more than 100 hospitals across the state to urge our communities not to put their health care on pause during the COVID-19 pandemic.

Clinics across the state have reported abnormally low volumes of patients seeking routine medical care. At the same time, visitors to the emergency department are arriving with more severe illness, having delayed care. The educational campaign is aimed at addressing the concerns keeping people from seeking appropriate care.

“We’ve heard that patients are afraid of contracting COVID from other patients in the hospital or that care teams won’t have time to care for them if it isn’t COVID-related,” Washington State Hospital Association (WSHA) President & CEO Cassie Sauer said. “Health care teams are taking steps to ensure people’s safety when they need to seek care – from screening to eliminating waiting rooms. Care is safe and available for you and your family. Please, don’t let your health become an emergency.”

“Lake Chelan Community Hospital and Lake Chelan Clinic are two of the safest places to visit for accessing care. It is crucial not to delay care.  We have highly trained professionals to clean and disinfect our facilities and have also implemented many safety precautions to keep our patients, visitors and staff safe.” Said George Rohrich, CEO of Lake Chelan Community Hospital and Clinics.  “When you visit LCCHC, you will notice we have implemented controlled access entry points, screening questions, reduced number of guests, and visitors and require masking always by staff, guests and visitors.  We have also moved furniture around to enforce safe distancing and when appropriate, appointments are being staggered between patients.”

Hospitals and health systems will continue building awareness surrounding this issue for the next several weeks as part of their response to COVID-19.

The mission of Lake Chelan Community Hospital and Lake Chelan Clinic is to provide patient-centered, quality healthcare with compassion and respect. LCCHC is proud to be a partner in the health and wellness of the Lake Chelan Valley. Visit www.LakeChelanHospital.com

About the Washington State Hospital Association

Washington State Hospital Association advocates for and provides value to members in achieving their missions and improving the health of their communities. WSHA represents more than 100 hospitals and health systems in the state, including those that are non-profit, investor-owned, and county, state, and military hospitals. The Quadruple Aim guides our members and our work as we strive to reduce the cost of health care and improve the patient experience, the clinician experience, and the health of our communities. Visit www.wsha.org/getcare for more information.

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Chelan County Public Hospital District No. 2 Board of Commissioners Approve Resolution Policy and Procedure #622 for SBA Funding

Chelan County Public Hospital District No. 2 Board of Commissioners Approve Resolution Policy and Procedure #622 for SBA Funding

Lake Chelan Community Hospital and Clinics (LCCHC) like many other businesses have been greatly affected financially by the effects of COVID-19.  In the recent weeks, Lake Chelan Hospital has had to make severe reductions and changes in the way safe care is provided to the Lake Chelan Valley amid the current COVID Pandemic.  Because the community is also following state and federal guidelines to stay home, LCCHC has experienced a major reduction in outpatient services like physical therapy, routine doctor visits, cancelation and postponement of elective surgeries, and the temporary closure of the Sanctuary alcohol and drug inpatient rehabilitation unit.

The safety of the community, patients and staff at LCCHC continues to be priority; however, the financial strain on rural hospitals all over the country have been impactful.  On April 9, 2020, the hospital Board of Commissioners voted to approve a resolution for Small Business Administration funding.  The Payroll Protection Program (PPP) through the SBA is available on a first come, first served basis for business that have 500 or less employees and as a business are being affected by the COVID-19 pandemic.  The Payroll Protection Program is part of the 3-trillion dollars pandemic relief program.  This will help LCCHC continue to meet payroll and keep staff employed and more importantly, continuing to be a healthcare resource for the Lake Chelan Valley.  Approximately, 75-80 percent of the loan will be forgiven by the government as its primary use is for the PPP.  The other 20-25 percent of the funding that LCCHC receives will be set aside for a potential government payback.  The total dollars that LCCHC could receive under the loan provisions is just over three million dollars.

LCCHC continues to receive payment for services provided, including reimbursement from the Centers for Medicaid Services at a rate of 99% though with the recent pause to Medicare sequester cuts due to the coronavirus pandemic, reimbursement from CMS is at 101 percent. Additionally, the Board of Commissioners approved an interest free prepayment loan offered by CMS that could bring an additional four million dollars.  The prepayment loan advancement would be for services to Medicare patients and payment would be made back to CMS through Medicare patient visits.

LCCHC continues to see patients in a variety of new ways through phone appointments, telehealth (video) appointments, and as needed face-to-face appointments for the safety of patients and staff.  The staff at Lake Chelan Community Hospital and Lake Chelan Clinic want the community to know that they are working harder than ever to provide the Lake Chelan Valley community the safest healthcare experience during these extraordinary times.  Be safe and be well.

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LCCHC Partners with Wanda Health’s Rapid Deployment Telehealth for COVID-19 Screening and Care Management

Lake Chelan Community Hospital and Clinics Partner with Wanda Health’s Rapid Deployment Telehealth for COVID-19 Screening and Care Management

Lake Chelan Community Hospital and Clinics (LCCHC) partnered with Wanda Health to receive additional support by the company’s COVID-19 Telehealth programs to Lake Chelan Valley residents. The Wanda Health programs are helping LCCHC provide symptom screening and remote care management for vulnerable patients while simultaneously reducing the risk of exposure to medical staff during the COVID-19 pandemic.

“The patients and families we serve are unique in their care needs since many of them are remotely located and have challenges getting to our clinics or hospitals on a regular basis. The COVID-19 virus has exasperated an already challenging situation and telehealth is the solution for us,” stated Ray Eickmeyer, Director of EMS at Lake Chelan Community Hospital and Clinics. “The Wanda Telehealth programs for COVID-19 and ongoing chronic care management will improve our ability to care for patients and keep them safer and healthier at home.”

The COVID-19 Telehealth care programs from Wanda Health, follows CDC symptom guidelines, to deliver automated, personalized Daily Health Checks to patients via landlines, Interactive Voice Response, Texts, and the CareLink App. The COVID-19 Telehealth Screening program is used to proactively screen for primary symptom indicators of COVID-19. The COVID-19 Telehealth Virus Management program helps doctors reassure patients and supports identifying those who have contracted the virus.

“It’s our responsibility to help providers, payers, and government entities expand their ability to protect and care for their patients while simultaneously providing a means to protect doctors, nurses and care team members from the harm that can come from increased exposure from the COVID-19 virus,” stated Bill Bassett, President of Wanda Health. “Our telehealth system is proving successful in helping doctors rapidly pre-screen, evaluate, support, and manage the expectations of their patients and families. We are very proud to support these providers who are helping to flatten the curve.”

Wanda Health is putting the power of artificial intelligence into the hands of physicians, nurses, and patients to drive better care, increase satisfaction, and improve the bottom line. Wanda’s leading telehealth platform combines predictive analytics, advanced behavioral sciences, patient engagement and telehealth into a clinical decision support and care management platform that reduces adverse events and improves adherence.

Lake Chelan Community Hospital and Clinics is excited to partner with Wanda Health to provide symptom screening and remote care management for vulnerable patients in the Lake Chelan Valley while simultaneously reducing the risk of exposure to LCCHC’s medical staff during the COVID-19 pandemic.

LCCHC Initiate Controlled Access Measures (COVID-19) Update

Lake Chelan Community Hospital and Clinics (LCCHC) Initiate Controlled Access Measures (COVID-19) UPDATE

Lake Chelan Community Hospital, Lake Chelan Clinic and EMS are preparing every day to care for you and your family; it’s what we do and have done for more than 70 years.

Our Emergency Preparedness Team is staying current on the most up-to-date developments and response protocols through daily updates  to hospital staff, briefings from the Washington State Dept of Heath as well as regularly participating in statewide conference calls and webinars hosted by state and federal partners like Chelan Douglas Health District and Centers for Disease Control and Prevention.

Please understand that process you are accustomed to receiving when accessing care are being adjusted as we gather more information and direction from our state and federal partners.  Your health is our priority and we will continue to do our best to care for our community.

What can I expect when I visit the hospital?  Lake Chelan Community Hospital and Lake Chelan Clinic have both implemented controlled access measures to help minimize the risk of exposure to COVID-19 if a potential patient presents to either of our facilities.

This means that the hospitals first floor entrance, which is used primarily by physical therapy patients and visitors will remain locked.  A phone has been placed at the front entrance for patients and visitors to dial-in.  A staff member will answer your call.  You will then be asked a few screening questions to determine your level of care before entering the building.

The Emergency Room entrance located behind the hospital building will remain unlocked.  Our Patient Access staff will greet you.  Staff will also ask you a few screening questions to determine your course of care or providing you with visitor instructions.

Visitor Restrictions remain in effect:

Lake Chelan Community Hospital and Lake Chelan Clinic will continue to be on HIGH visitor restrictions. What does this mean?

  • If you have a loved one in the hospital, it is highly recommended to keep visits to a minimum (one or two people) and practice hand hygiene for the protection of loved ones, other patients and staff. If you are sick or believe you might have COVID-19 symptoms, visits will be prohibited.
  • Upon arriving at either Lake Chelan Clinic or Lake Chelan Hospital, you will initially be asked health screening questions and may be asked to wear a mask.
  • If you have scheduled appointments, you may receive a call prior to your appointment and asked a few questions about how you are feeling. If you do have symptoms consistent with the Coronavirus of fever, new cough, or shortness of breath, your appointment may be rescheduled.
  • As a precautionary measure, if you have an appointment at the hospital or clinic, please consider not bringing extra people with you to your appointment, especially people who are of high risk of severe illness.

Who is at High Risk?

  • People 60 and older
  • People with underlying health conditions including heart disease, respiratory illness and diabetes
  • People who have weakened immune systems
  • People who are pregnant

 

What do I do if I think I may be feeling symptoms consistent with the Coronavirus?

  • If you are exhibiting symptoms such as fever, new cough and shortness of breath, that you feel may be consistent with Coronavirus, we ask that you DO NOT show up at the hospital or clinic unannounced. Instead, please call the hospital at 509-682-3300 or Lake Chelan Clinic at 509-682-2511, so we may ask you a few questions that will best determine your course of care.
  • If you have an emergency and need immediate medical attention, please call 9-1-1 or go to the nearest emergency room.

Do I need to be tested for COVID-19?

There are currently no restrictions on who can be tested for COVID-19 and commercial testing is becoming more available. Healthcare providers may test any patient with symptoms consistent with COVID-19 (e.g., fever, cough, shortness of breath), but until testing supplies and laboratory capacity are widely available, public health is asking providers to follow specific processes for testing.

Patients with COVID-19 symptoms should contact their healthcare provider and be tested for COVID-19 if their symptoms worsen or their healthcare provider recommends testing:

  • Patients older than 60 years
  • Patients with underlying medical conditions
  • Pregnant women

 

Younger, healthy individuals with mild illness do not need to be tested and testing is not recommended in persons who are asymptomatic due to the current national supply shortage.

 

The LCCHC Emergency Preparedness Team will continue to work with Public Health and implement or consider recommendations as they develop.  Together as a community, we can help minimize the risk of exposure to COVID-19.   Please continue to visit our website to stay informed about the processes and protocols that have been activated in order to maximize the safety of our patients, visitors and staff.   www.lakechelanhospital.com

LCCHC Coronavirus (COVID-19) Update

Lake Chelan Community Hospital and Clinics Coronavirus (COVID-19) UPDATE

The Lake Chelan Community Hospital and Clinics Emergency Preparedness Team continues to meet frequently with hospital and clinic staff, Public Health and local leaders.  We will continue to collaborate and communicate with other agencies & facilities to monitor COVID-19 progression to maintain and develop strategies to keep our patients, community and staff safe and informed.

Following recommendations from Public Health, Lake Chelan Community Hospital has postponed or cancelled group gatherings, meetings and events at LCCHC or hosted within the hospital and clinic until further notice.

This will impact:

  • Women’s Wellness held in the hospital board room
  • Public First Aid
  • Child Care Aware Training
  • Alzheimer’s Caregiver Support group
  • Guild Y meeting
  • AA and NA meetings
  • Four Steps for Better Health
  • Guild Y
  • Other

r Restrictions in effect:

Lake Chelan Community Hospital and Lake Chelan Clinic will continue to be on HIGH visitor restrictions. What does this mean?

  • If you have a loved one in the hospital, it is highly recommended to keep visits to a minimum (one or two people) and practice hand hygiene for the protection of loved ones, other patients and staff. If you are sick or believe you might have COVID-19 symptoms, visits will be prohibited.
  • Upon arriving at either Lake Chelan Clinic or Lake Chelan Hospital, you may initially be asked health screening questions and asked to wear a mask.
  • If you have scheduled appointments, you may receive a call prior to your appointment and asked a few questions about how you are feeling. If you do have symptoms consistent with the Coronavirus of fever, new cough, or shortness of breath, your appointment may be rescheduled.
  • As a precautionary measure, if you have an appointment at the hospital or clinic, please consider not bringing extra people with you to your appointment, especially people who are of high risk of severe illness.

Who is at High Risk?

  • People 60 and older
  • People with underlying health conditions including heart disease, respiratory illness and diabetes
  • People who have weakened immune systems
  • People who are pregnant

People at high risk of severe illness should stay home and away from large groups of people as much as possible, which includes healthcare facilities and public places with large gatherings.

What do I do if I think I may be feeling symptoms consistent with the Coronavirus?

  • If you are exhibiting symptoms such as fever, new cough and shortness of breath, that you feel may be consistent with Coronavirus, we ask that you DO NOT show up at your place of health care unannounced. Instead, please call the hospital at 509-682-3300 or Lake Chelan Clinic at 509-682-2511, so we may ask you a few questions that will best determine your course of care.
  • When patients do visit our facilities, we will ask those with a cough or respiratory symptoms to put on a mask immediately upon arriving. As per CDC recommendations, we will not be providing masks or other general personal protective equipment to the general public outside of our facilities.
  • If you have an emergency and need immediate medical attention, please call 9-1-1 or go to the nearest emergency room.

The LCCHC Emergency Preparedness Team will continue to work with Public Health and implement or consider recommendations as they develop.  To stay informed, please visit our website at www.lakechelanhospital.com

Lake Chelan Community Hospital and Lake Chelan Clinic services are fully functional and ready to serve you and your health care needs.

LCCHC Incident Command System Activated to Monitor and Track COVID-19

Lake Chelan Community Hospital and Clinics Incident Command System has been activated to monitor and track COVID-19

Lake Chelan Community Hospital Incident Command System has been activated to monitor and track changes of this disease and how we care for patients and our staff regarding Coronavirus 2019.  We have initiated screenings following the Centers for Disease Control (CDC) recommendations for all patients that check-in to the hospital or Lake Chelan Clinic. We have protocols in place that include the use of personal protective equipment (PPE) as appropriate to keep our employees and patients safe from exposure in the event a potential coronavirus patient presents at one of our facilities.

The hospital and Lake Chelan Clinic have been on visitor restrictions for some time now as a safety measure for keeping patients and staff safe due to the increase in flu cases throughout Washington.  The hospital and clinic will continue visitor restrictions during this time.

What do I do if I think I may be feeling symptoms consistent with the Coronavirus infection?

  • If you are exhibiting symptoms such as fever, new cough and shortness of breath, that you feel may be consistent with coronavirus, we ask that you DO NOT show up at your place of health care unannounced. Instead, please call the hospital at 509-682-3300 or Lake Chelan Clinic at 509-682-2511, so we may ask you a few questions that will best determine your course of care.
  • Testing for coronavirus remains with Public Health and is being limited to the most-sick patients. There is no mass testing processes in place currently.
  • When patients do visit our facilities, we will ask those with a cough or respiratory symptoms to put on a mask immediately upon arriving. As per CDC recommendations, it is not necessary to provide masks or other general PPE to the general public
  • We are committed to provide a place to receive care and reducing the likelihood of transmission.
  • If you have an emergency and need immediate medical attention, please call 9-1-1 or go to the nearest emergency room.

Lake Chelan Community Hospital and Lake Chelan Clinic services are fully functional and ready to serve you and your health care needs.