Patient Guide

Hospital Admission: how to plan for your stay
You and your family member can create a kit to bring to the hospital. Here are some items to include:

  • Iinsurance information and identification card
  • List of doctors, including phone numbers and other contact information.
  • Telephone numbers of people to call in an emergency
  • Test reports, lab results and copies of recent X-rays
  • Names and dose of all , including prescription drugs as well as vitamins, herbals, laxatives and other over-the-counter products
  • List of any allergies to medicine and food

Other Items to Bring to the Hospital

  • Eyeglasses, dentures and hearing aids
  • Personal items such as toothbrush, toothpaste, comb, hairbrush, shampoo, battery-operated shaver and deodorant

The suggested items below can provide comfort:

  • Robe, slippers and a nightgown, a favorite pillow
  • Newspapers, snacks, magazines or books
  • Cell phone and charger

When You or Your Family Member is in the Hospital
Patient Room Service
The Nutritional Services staff will prepare your meals to order. A room service menu is at your bedside. Call extension 6033 to place your order between 7 AM and 5:30 PM. If you need assistance, please ask your nurse. Your meal will be prepared and delivered within approximately 30 minutes. Snacks are available at any time from your nurse.

Calling Your Nurse
Your nurse will explain how to use the nurse call button in your room or bathroom. Each button turns on a light above the door to your room and rings on handheld phones carried by nursing staff for quick response to your needs. We will respond to your call as soon as possible.

Room Temperature
Each patient room contains its own heating/cooling unit located by the window. You may adjust the temperature to meet your comfort needs.

There is a telephone in each patient room. Local calls are free, and long distance calls can be made with a credit card or third party calling.

  • Local calls: dial 9 and then the number
  • For calling card calls: dial 9 and then the toll-free number
  • Cell phones are allowed in your room.
  • If you would like to rest and not be disturbed, please tell your nurse, and he or she will hold your calls. Family and friends may call a patient’s room by dialing (509) 682-3300 and asking for the nurses’ station or your room number.

A television with basic cable is provided for each patient. Handheld remotes are available. Please ask your nurse for assistance.

Fun Cart
A fun cart with games, books, toys, movies, music and audio books is available to patients and their guests. Please ask your nurse for a list of available items. If you are interested in any item on the list, please ask your nurse or contact Volunteer Services at ext. 6346 Monday – Friday from 8 AM – 4:30 PM. The items will be delivered directly to your room. When you are done with the items, simply let your nurse know, and she will return them to Volunteer Services.

Mail will be delivered to a patient’s room. If we receive mail after you are discharged, it will be forwarded to your home address.

Flowers and Balloons
Flowers, balloons and other gifts will be delivered to a patient’s room. Due to patients and staff who may have sensitivities to latex, we will not accept latex balloons. Mylar (foil) balloons are acceptable.

Language Assistance
If you or a family member needs a language interpreter, please tell us immediately upon registration. We have interpretive services available 24 hours a day.

Environmental Services
Each floor has dedicated Environmental Service Personnel assigned to it. Your housekeeper will clean your room once a day. If you are in need of additional housekeeping services or desire extra blankets, towels or pillows, please contact your nurse. Lake Chelan Community Hospital is committed to using green cleaning supplies throughout the hospital.

Birthdays and Anniversaries
Should your birthday or anniversary occur during your stay with us, please notify your nurse. We would like to honor you by making sure your special day is celebrated.

Open Medical Records
As leaders in patient-centered care, we are happy to share the contents of your medical records with you. A member of your healthcare team will gladly walk you through your medical records and answer any questions you may have.

Visitor Information
Visiting Hours & Guidelines
We recognize the value of family and friends in the recovery process. Therefore, guests are allowed in patient rooms at all hours. We do ask, however, that visitors check in at the nurses’ station before going into a patient’s room. We also ask that people with colds, sore throats or any other contagious disease not visit patients. Guests may be asked to wait outside the patient room during tests and other procedures. If a patient becomes tired, he or she may tell the nurse to limit visitors. You may enter from either the lower or upper entrance between 6 AM and 6 PM M-F. At other times, please enter through the upper emergency room and registration entrance.

Guest Meals
Guests are welcome to dine in the hospital’s Orchard Café. It is located on the first floor, across from the elevator. Our daily menu is posted on the hospital’s website at www.lakechelanhospital.com. The menu is also available on bulletin boards throughout the hospital. Hot food is available during the following hours:

Breakfast 6:00 AM to 9:00 AM
Lunch 12:00 PM to 1:00 PM
Dinner 4:45 PM to 5:45 PM

Snacks and beverages are also available in the vending machine on the second floor.

Bragg Educational Center
The Bragg Educational Center was dedicated in grateful appreciation and recognition of Mr. and Mrs. Harold Bragg, who bequeathed the majority of their estate, over $1 Million, to the Lake Chelan Community Hospital Foundation. The funds are to be used exclusively to provide scholarships to residents of the Lake Chelan Valley who are either pursuing careers in the healthcare fields - or are local healthcare professionals involved in continuing medical education. The Bragg Educational Center is open to patients, family, community members and healthcare providers to research medical information and provide teleconference support for meetings and educational sessions. A computer is available to access medical information online. Guests may visit the center, unless the room is in use for a continuing medical education class or other meeting.

Patient Safety & Security
During your stay at Lake Chelan Community Hospital, your safety and the safety of those around you are a primary concern to us. This is a weapon-free facility.

Identification Bracelets
Upon admission, you will be given an identification bracelet. All of your tests and procedures will be identified and cross-referenced by the name and number on your bracelet. Please leave the bracelet on during your entire stay.

Fire Drills
In compliance with local fire safety laws and hospital accreditation standards, there may be a fire or disaster drill while you are in the hospital. Please ask your nurse if you have any questions or concerns.

All patient bathrooms have a nurse call button. Please alert your nurse if you feel dizzy or need any help. We also have bedside commodes if you are unable to safely and comfortably walk to the bathroom.

Preventing Falls
It may be necessary for your own safety to walk with assistance during your hospital stay. Please do not get out of bed alone until your nurse has helped you up at least once and given you the okay to move around your room. Use your nurse call button when assistance is needed.

Personal valuables and cash should be left at home. If you arrive with them, we ask that you give them to a family member for safekeeping. The hospital is not responsible for money or items of value kept in your room. If you lose an item, please inform your nurse. Found items are kept in the Registration Department or with Hospital Administration.

Billing & Account Information
As a courtesy to you, our billing department will invoice your insurance company based on the information you provided at registration. We will continue to follow up with your insurance carrier until payment is received. During this process, you will receive a number of billing statements from Lake Chelan Community Hospital providing information on the status of your account. You are responsible for any deductibles, co-payments and / or co-insurance; you may also pay online here.

Arrangements for payment of your hospital bill should be made before your admission. If you anticipate difficulty, please contact our financial advisor at 682- 6101 (#6361 within the hospital) to make the necessary payment arrangements. Unless prior arrangements have been made, your hospital bill is payable in full upon receipt.

If you have additional questions or inquiries concerning your bill, please contact our billing department at (509) 682-8517. Visit our Billing & Insurance page for more information.

Charity Care
If you do not qualify for any of the low or no cost insurance programs available, Lake Chelan Community Hospital will review your provided financial information (household income) to determine if you meet our internal Charity Care Program criteria. This program is based on Federal Poverty Guidelines and allows from 5% to 100% discounting on services billed. If, for some reason, there is still difficulty in meeting this financial obligation, LCCH will work with you to set up a payment plan that fits into your budget.

If you pay your balance in full within 90 days, you will receive a 15% discount. Also, if you are a local homeowner, you may qualify for a discount on your bill. The Commissioners of the hospital district take their responsibilities seriously and continue to pursue opportunities to finance service provided in a fair manner. As such, if you pay taxes that support Lake Chelan Community Hospital, you are eligible for an annual discount for the actual amount of taxes you paid, up to $500, on your primary residence to support the hospital during that calendar year. Discounts will apply to patient account balances after all third party payments are received. A copy of your Property Tax Statement is required to apply the discount. Contact billing at 682-8517 for more information.

In essence, if you use the services of the hospital during the year (for anything, including laboratory tests, mammograms, medical procedures, etc…), the amount you pay in taxes can be applied to the account after your insurance company has paid its portion.

Partners in Your Care
Preventing Spread of Infection
Lake Chelan Community Hospital is part of the “Partners in Your Care” program. We strive to provide the best care to all patients. Now we need YOU to join our team. Our goal is proper hand hygiene 100 percent of the time. Become a partner with your doctor, nurse and all healthcare workers who enter your room by asking them, “Did you wash or sanitize your hands?” Ask the question any time one of your healthcare providers is about to touch you or touch things that are used in your care. Hand hygiene by patients, guests and staff is important to prevent the spread of infection to you, the patient. It is not rude to ask! Our healthcare workers are interested in your care and expect you to ask them about hand hygiene. We want you to ask!

Smoking/Tobacco Policy
Lake Chelan Community Hospital is a completely tobacco-free campus. This is for the safety of our patients and employees. We ask that you join in our efforts to build a healthier community by quitting this habit – or encouraging a friend or family member to quit. We understand quitting is hard but well worth it in health benefits. If you have tried before and failed, continue to try until you succeed. Ask your nurse for information about stopping tobacco use.