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Whether you are a patient or a family member, we want your experience at Lake Chelan Community Hospital to be as comfortable and convenient as possible. Please review the information on this page to learn more about our facility. If you have any questions, please call the registration desk at (509) 682-3300.
Contact Numbers
| Registration & Scheduling |
(509) 682-3300 |
Patient Billing
Click here for more numbers |
(509) 682-6101 |
| Quality Care & Risk Management |
(509) 682-6137 |
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Getting Here
The Lake Chelan Community Hospital at 503 E. Highland is located on a hill overlooking beautiful Lake Chelan in the town of Chelan, a small community in North Central Washington. The hospital is a central point in our region, serving residents of two counties. Click here for driving directions from both north and south.
Nutritional Services
We are committed to serving patients and their families nourishing and well-balanced meals. Patient meals are served in their room. The Orchard Cafe is open for breakfast, lunch and dinner seven days a week. Click here for the current menu.
- Breakfast, 5:45 am - 9 am
- Lunch, noon - 1 pm
- Dinner, 4:45 pm -5:45
Telephones
There is a telephone in each patient room. All local calls are free, and long distance calls can be made with a credit card or third party calling.
Family and friends can call a patient's room by dialing (509) 682-3300 and asking for the nurses' station or your room number.
Gifts and Mail
Gifts and mail will be delivered to a patient's room. Please no latex balloons.
Television
Television with basic cable is provided free of charge to patients.
Fun Cart
A cart staffed by hospital volunteers loans patients and their families board games, children's games, DVD players, movies, CD players, music and books on tapes for use in the hospital. This service will begin soon.
Lost and Found
If you lose or find an item during your visit, please contact LCCH Environmental Services.
Interpretation Services
We have Spanish interpreters on call 24 hours a day.
Smoking Policy
LCCH is an entirely tobacco-free environment. Click here for more.
Financial Service
Prior to service, please check your insurance coverage to be sure you and your physician have met the required pre-treatment authorizations. (i.e. second opinions or pre-certification of services.) If these conditions are not met, your insurance company could deny benefits and you will be responsible for payment. Our staff will be glad to work with you to help you understand your insurance coverage.
Your hospital bill
Lake Chelan Community Hospital bills your insurance company if you provide us with the proper information. If insurance payment is delayed, or there is a balance due after insurance payment, a statement will be mailed to you. Click here to pay your bill online.
Physician’s bills
Your private physician will bill you separately for their services. If you have questions about these bills, please call the phone number printed on their statement.
Medicare patients
Please bring your Medicare card with you. LCCH will bill Medicare directly if you furnish us with the proper information. You will receive an Explanation of Benefits from Medicare indicating what Medicare has paid.
No Insurance / Patient balance after insurance payment
Payment is due in full unless the Financial Counselor authorizes a payment plan. We accept checks and credit card payments.
Volunteer Services / Opportunities
Our volunteers make a difference at LCCH. Please join our volunteer staff. Click here for more information. What is a Critical Access Hospital? Click here to find out.
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